🧠 Training the AI on Your Business Knowledge

For the AI Chat Platform to deliver accurate and helpful responses, it needs to understand your business. We configure and train the platform using your real content so it can answer questions with confidence and consistency.

What the AI Learns From

• Help center articles

• Internal knowledge base

• Product documentation

• Past chat logs (optional)

• Onboarding materials and workflows

• Brand guidelines and tone of voice

This gives the AI a clear picture of how your business communicates, what your customers ask, and how answers should be delivered.

Custom to Your Use Cases

Every setup is tailored to your needs. We work with you to define key topics, common questions, and scenarios the AI should be ready for. This includes:

• Product or service information

• Billing or account help

• Delivery or booking flows

• Troubleshooting steps

• Escalation rules and contact points

Updating the Knowledge Over Time

As your business evolves, the AI evolves with it. You can:

• Add or remove sources

• Update content it pulls from

• Refine how it handles certain topics

• Review feedback and improve responses over time

Our team is available to help with updates and performance tuning.